New forklift truck owners – useful information

We’ve had a few enquiries lately from customers purchasing their first forklift truck so we thought we’d put together some information to help them understand their responsibilities to their employees.

Employers should be aware of the following regulations and guidance (click on the links below for more information):

Approved Code of Practice – L117 Rider Operated Lift Trucks

This Approved Code of Practice is issued by the HSE and the link above takes you to a free downloadable version (PDF).  Hard copies are available to purchase via HSE’s online shop.

L117 provides advice to duty holders on how to comply with the law in relation to lift trucks. It provides guidance on operator training, equipment selection, safe use, pedestrian safety, maintenance, etc and is an absolute must-have for any employer to possess and be familiar with, if they have a lift truck on site or are acquiring their first lift truck.



The Health and Safety at Work Act 1974

Health and Safety at Work etc Act 1974 – legislation explained (

LOLER – Lifting Operations and Lifting Equipment Regulations

PUWER – Provision and Use of Work Equipment Regulations


The training we provide is accredited with RTITB ( and we are governed by the course durations that they set for each truck and course type.  As a guide, below are the course durations for most rider operated lift trucks:

A novice course (for candidates with no prior training and experience) will be 3 days for 1 trainee, 4 days for 2 trainees and 5 days for 3 trainees.

A basic course (for candidates with prior experience but no formal training) will be
3 days for 2-3 trainees or 2 days for 1 trainee.

A conversion course (for candidates that already have a licence on one type of truck but wish to convert to another) will be 2 days for 2-3 trainees or 1 day for 1 trainee.

A refresher course (for a maximum of 3 trainees who have previously been trained and have proof of prior training) will be a 1 day course.

Please note that for all courses, except novice, we will require copies of previous certificates, if available, or written confirmation of previous training or experience (we can e-mail you a form to complete).

For more information on our courses please contact or call 0800 024 8084.

20 Years of the National Operator Registration Scheme (NORS)

RTITB has recently celebrated 20 years of the National Operator Registration Scheme (NORS) database which verifies and records key lift truck operator training details.

All candidates that we train are registered on the NORS database and provided with an RTITB certificate and/or e-card (depending on requirement).The RTITB trained operators remain on the database for three years. After this time, refresher training must be completed for the operator to remain on the register. This helps to make sure that the operator maintains the relevant skills and knowledge to operate equipment safely.

It is therefore important that trainees fill out the candidate registration forms carefully at the start of their course to ensure we have the current information to submit to RTITB.  Any missing data could mean that their training record cannot be processed and registered onto the NORS database.

For more information on the RTITB NORS scheme, click on the link below:

RTITB’s Lift Truck Operator Training Database Celebrates 20 Years

Reaching for the skies in March 2023!

Our instructors have been busy this month training on a variety of trucks – counterbalance, reach, pallet trucks, multi directional, rough terrain masted, telescopic and mobile elevating work platforms.  Training has been taking place at our centre near Banbury as well as in Oxford, Brackley, Watlington, Leighton Buzzard, Staines and Eastbourne.

Last week, we carried out an RTITB instructor re-registration course at our training centre and two of our instructors attended a course on the Cherry Picker – adding to the list of machines they are able provide training on.

We also recently attended the RTITB Accredited Partner Members Meeting.  This was a useful meeting and included an update on the ABA (Accredited Bodies Association), a Quality Assurance update and information on upcoming RTITB developments.

NORS Operator eCards

As you may already be aware, the RTITB stopped producing the physical photo ID cards in 2021 and replaced this with the eCard.  When booking your training course with us, you can request an RTITB eCard for a small additional cost.  Your instructor will take your photograph during the training which will be included on the eCard.

RTITB certificates are already included in the daily instructor rate.

To see an example of what the eCard looks like, click on the link below:

NORS-ID-Card-Sample-V6.0721.pdf (

The RTITB have produced this useful guide on how trainees can access their eCards.  As well as a ‘getting started’ document there are videos to show iPhone and Android users how to access their eCards.

Click on the links below or call us at Stackers Training on 0800 024 8084 for more information.

Operator-Guidance-V2.0422.pdf (

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